SaaS Client Relationship Manager
Remote
Remote
Role Description
This is a full-time role for a SaaS Client Relationship Manager , you will manage and grow relationships with SaaS customers to ensure satisfaction, retention, and revenue expansion. Act as a strategic partner aligning client goals with platform capabilities. Drive adoption, renewals, and long-term value across assigned accounts.
Location: Remote
Qualifications
- 3–7 years in SaaS account management, customer success, or client relationship roles
- Strong understanding of SaaS subscription and revenue models
- Experience managing mid-market or enterprise clients
- Excellent communication and stakeholder management skills
- Proven ability to drive renewals and expansion revenue
- Strong business acumen and problem-solving ability
- Experience collaborating with technical and product teams
Responsibilities
- Serve as the primary point of contact for assigned clients
- Drive product adoption, customer health, and retention
- Lead renewals and identify churn risks with mitigation plans
- Identify upsell and cross-sell opportunities with Sales
- Oversee onboarding and ensure smooth implementation
- Track KPIs and prepare client performance reports
Must Have
- Strong client relationship and stakeholder management skills
- Experience driving SaaS adoption, retention, and renewals
- Ability to identify expansion and growth opportunities
- Data-driven decision making using customer health metrics
- Excellent presentation and communication skills
Nice to have
- Experience conducting QBRs or executive business reviews
- Familiarity with CRM and customer success platforms
- Experience in B2B SaaS environments
- Understanding of churn prevention strategies
- Experience supporting onboarding and implementation processes
What's great in the job?
- Opportunity to work with a growing, innovative company
- Play a key role in shaping the future of the company by expanding our client base
- Potential for career progression into senior business development or sales management roles
- Collaborative and dynamic work environment
